- All Products purchased from the Website shall be delivered to the User by standard courier services by THE TEA HEAVEN, either by itself or through a logistics partner. In case a User purchases multiple Products in one transaction, the same may be delivered either together or separately, at the discretion of THE TEA HEAVEN.
- If a User wishes to get delivery to different addresses, then the User shall be required to purchase the Products under separate transactions and provide separate delivery addresses for each transaction, as may be required. The User agrees that the delivery can be made to the person who is present at the shipping address provided by the User.
- An estimated delivery time shall be displayed on the order summary page, which shall be communicated to the User upon acceptance of the Order. All deliveries where applicable shall be made on a best efforts basis, and while THE TEA HEAVEN will endeavor to deliver the Products on the dates intimated, subject to situations of Force Majeure (bad weather, political unrest, strikes, war, riot or any other unforeseen situation), THE TEA HEAVEN disclaims any claims or liabilities (including claims for any mental agony) arising from any failure or delay in this regard, including any damage or loss caused to the Products.
- Shipment processing time:-All orders are processed in4-7 days (Minimum- 4 days & maximum-7 days). Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
- The Users can cancel the order at any time, if the delivery time exceeds the expected delivery time and in case of a prepaid order, the Users will be refunded back the price of the product or Services in the account or payment wallet, in accordance with the options chosen by the User, within 14 days of the order being successfully cancelled. The order cannot be cancelled once it has been shipped.
- THE TEA HEAVEN shall not be liable for any damage to the Product in transit due to mishandling by the logistics partner.
- THE TEA HEAVEN or its logistics partner will make a maximum of three attempts to deliver the order and in case the User is not reachable or does not accept delivery of products in these attempts THE TEA HEAVEN reserves the right to cancel the order(s) at its discretion. Any promotional voucher used for the cancelled orders may not be refunded.